Complaint Description of content:

1, Shenyang Meeting Workshop Director Chen Ding 4S shop owners and their families on finding fault with a vicious, very bad attitude!

2, Snow flaks shock absorber problems, new car less than a year of severe attenuation of shock absorption properties.

3, there is the engine oil seals causing oil leakage phenomenon confined strictly.

4, reversing abnormal sound when the brake is very serious, very scary!

5, gearbox and engine matching is not good, often frustrated, drag and other problems (has been upgraded program, but almost no effect)!

Vehicle Information:

Put off time: the end of 2009, 5

Provide car Location: Shenyang Meeting Ding Chevrolet 4S shop Beier Road

Vehicle: Ke Luzi 1.8SE AT Color: Silver Streamer

Bitter history:

Since the mentioned vehicles, Ke Luzi start has made me feel quite satisfied, until last winter. As the temperature dropped Ke Luzi always running up and playing, from the trunk similar to the sound coming office, Guangdong to (House Ke Luzi car owners forum has a similar phenomenon), damping effect is decreased. The more cold weather, the more obvious, until the last straw came before the Spring Festival this year, Ding Beier Road, Shenyang Meeting 4S shops, after-sale reception to arrange for a maintenance man and I were road test, there will be problems found after the two were carried out two test debug (test surface prior to when the maintenance man out specifically to the trunk items), but to no avail, explained that Chevrolet shocks and struts in freezing cold weather caused by the oil shock, although this interpretation is not very satisfactory, but the New Year approached the matter more than Check a hastily.

With the rapid temperature rise in May, I feel that the shock absorber performance more and more the lack of reasons not the weather, because the zero on the temperature conditions of 20 degrees Ke Luzi damping effect of my poor, particularly After the shock, though really not as obvious as the sound of winter shock can be felt with the road almost a year old Jetta taxi, family, colleagues are surprised why when traveling more than 10 million new cars appeared less than a year such a phenomenon?

Fear of failure will shock a security risk, and vehicle damage, in my May 9, 2010 (Sunday, to coincide with Mother's Day) as early as 8:40 into the Department of Ding 4S store demands the removal of shock failure, wait at the shop Nearly 40 minutes later a team leader named Liu was with me 2 test, he felt normal, so he called the so-called technical manager Pingmou and I test. Failure is extremely significant in damping the case said he was not against it, I said you found no problem, right? He dared not speak, said to remove the Chevrolet quick strut back shop testing, there are problems I'll give you change, I can only acquiesced. Back to the shop for nearly an hour after dinner they had also not seen someone checking for my car, I can only keep struggling in the repair shop the other, it can not wait for the reminder Fengjing Li had to send checks to me as soon as possible ( At that time was nearly 2 points, and that can be solved very soon and I love did not eat lunch) before the head of the car then others do, so he had to get away before the car came to me remove a pre-shock also brought a new front shock absorption, and von technical manager with two people in that do not know what to tinker with later, in the case without any explanation to me to replace the two front shock absorber (the fault is confirmed). I am ready to relax in when the team leader and technical manager of the two as if nothing like home to recover from, and without any explanation! No way, I once again find von technical manager for replacement Chevrolet  complete strut assembly problems, and was refused, he asked another test, there are problems and back to. I love this with him sitting in the back seat, through the uneven surface is a real replacement for the former shock, comfort greatly improved, but the back is still feeling very obvious, especially the phenomenon of shock failure, but Feng Technical Manager In the abnormal sound cases have emerged but stare insisted that normal, which made my wife and I are particularly angry, Is this 4S shop "senior" technical manager? Inconsistent with the fact that despite all the technical manager for the majority of owners also how the service?

At that time, is more at 3 pm Beijing time, away from the bus into the plant has had a full six hours. My wife had to look for after-sales manager sale hall reflect the situation, and unfortunately not in the day Sunday after-sales manager. At this point, escalation, and a man they had never participated in the maintenance service on my car inspection, testing of the plant to recover from over, with my wife and I happened verbal conflict, he tell us what, vicious, Shock absorber I can replace by myself,  attitude is extremely bad! (As amended by the literature on human Workshop Director Chen was all after-sale lobby receptionist and the presence of the owner can attest), as the owners of the Meeting Ding, Ding owners club as a member of the Meeting, also bring to the Meeting a few days before the owner took the lead, Ding can exchange it gives me such a sad weekend, I hope I do not have it come home, after all, that day is Mother's Day. Until today, I have not received Shenyang Meeting Ding Chevrolet 4S shop for me to find a solution to the problem once the phone

Do we carry out after-sales service 4S shop is so it? ? ? ?

Abandon vehicle breakdown matters aside, we assume that only in the car when the owner is "God" when repairing a car must be groveling, swallow and make compromises in it? This is Shanghai GM in a positive, while ensuring product quality should be a deep thought.  B2C | B2B2C